Genesis Health International Returns & Refund Policy 1. Overview We want you to be satisfied with your purchase. This Returns & Refund Policy explains which products are eligible for return, the applicable timelines, and how refunds are processed. If you have any questions, please contact us using the information below. 2. Prescription Medications Due to federal and state pharmacy regulations, prescription medications are not eligible for return once dispensed by the pharmacy. However, if: - Your medication arrives damaged - You receive the incorrect medication - There is a dispensing error Please contact us within 30 days of delivery. We will work with the dispensing pharmacy to review the issue and, if appropriate, provide a replacement or refund. We may require photos or additional documentation to process claims involving damage or errors. 3. Non-Prescription Products Non-prescription products may be returned within 30 days of delivery, provided that: - The item is unopened and unused - The product is in its original packaging - The safety seal (if applicable) is intact To initiate a return, please contact us to receive return instructions. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. 4. Consultation Fees & Memberships Fees for medical consultations, provider visits, and subscription or membership services are non-refundable once services have been rendered. If you cancel a membership: - Cancellation will stop future billing - You will retain access through the end of the current billing period - No partial refunds are provided for unused time unless required by law 5. Refund Processing If your return or claim is approved: - Refunds will be issued to the original payment method - Please allow 5–10 business days for processing after approval - Your financial institution may require additional time to post the refund If a return does not meet eligibility requirements, we will notify you. 6. Order Cancellations Orders may be canceled prior to shipment. Once an order has been processed or shipped, it cannot be canceled. Prescription orders cannot be canceled once the pharmacy has begun fulfillment. 7. How to Start a Return To request a return or report an issue, please contact: Genesis Health International 2500 Quantum Lakes Blvd Boynton Beach, Florida Email: info@trygenesis.com Website: trygenesis.com Please include your order number and a description of the issue.
Genesis Health International